Product Exchange Terms

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If the product you purchased on our site is found to be faulty, you must contact us from the online support section on our page, within 15 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 15 days, the product cannot be returned or exchanged. In line with the customer's request, the store has the right to make a deduction on the price for the exchange and return of products that have been processed, modified, and personalized (ring size, model change, etc.). As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

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Warranty conditions

All products are under the warranty of the seller company unless stated otherwise. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Policy

If the product you purchased on our site is found to be faulty, you must contact us from the online support section on our page, within 14 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 14 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.